We're here for you 9am-5pm EST (Monday - Friday). Any questions related to your order, please reach out to us at support@creationsbylamagg.com.

All other inquires can be made to info@creationsbylamagg.com.

For more information on our return/exchange policy please visit our policy page here.

We’ll keep you updated via email and we’ll send the tracking number as soon as it ships so you can check the status and or track the package to see when it will arrive. We use UPS, FedEx or USPS to ship all orders in the US. If you need to make a change to your address, please contact customer service at support@creationsbylamagg.com before your order ships to make sure it arrives at the right place.

Full transparency — once your orders are out for shipment, they’re in the hands of the carrier. We suggest contacting your local carrier to redirect your package to a shipping pick-up location (ie. UPS Access Point).

We process and start creating your order as quickly as possible. Our customers have an hour window to request a cancellation. While we will do our very best to accommodate your request during the hour window timeframe, cancellations are not guaranteed. Please contact us at support@creationsbylamagg.com as soon as possible if you would like to cancel your order.

We will contact you to see if we can accommodate a similar replacement. If we can’t, we can refund you the full price of the item and refund your card for the value of the item within 3-5 business days. 

If your shipment is held up with your carrier, contact them directly as they may need specific direction on where to deliver your order. In some cases, the carrier will need to update your address which will result in an upcharge. Creations By LaMagg is not responsible for paying this upcharge. To avoid the upcharge, ask the carrier to hold the shipment at the nearest location for you to pick up. 

Creations By LaMagg is not responsible for lost or stolen shipments. You will be responsible for filing a claim with the carrier (UPS, FedEx or USPS). Once your claim has been filed, please contact us directly at support@creationsbylamagg.com with information regarding your situation and your claim number.

Creationsbylamagg.com accepts all major credit cards – Visa, MasterCard, American Express, PayPal, Amazon Pay, Discover, Shopify Pay, Apple Pay, and Google Pay.  At this time we accept USD only.

Due to various minor improvements made to the construction of the product, digital photography, and dye lot variations, we cannot guarantee that the color and construction you see on your screen as an exact replica of the product. We strive to show our products as accurately as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct. For best results, view this page with your color depth set to 16-bit (thousands of colors) or higher. 

When you place an order, we’ll send a confirmation—but that
doesn’t always mean it’s a done deal. Sometimes, things happen (like stock running low or orders flagged for review), and we may need to cancel or adjust your order. If that happens, we’ll reach out using the info you gave us. Please visit our Orders and Availability page for more details.

We process and begin creating personalized orders quickly to ensure fast shipping. You have a one-hour window to request a cancellation after placing your order. While we’ll do our best to accommodate your request, cancellations are not guaranteed. If you need to cancel, please contact us immediately at support@creationsbylamagg.com.

The personalization process takes additional time before your order is shipped. Depending on the quantity needed for an order, personalized items may take up to 2-3 weeks to be completed before they are shipped. Any expedited order requests will be considered on an individual basis. If we can fulfill an expedited order requests, there will be an additional $50 rush fee charged to your order.

No, personalized items are final sale and cannot be returned or exchanged, as they are made to order. As part of the creation process, you will be asked to confirm the design prior to printing of any materials. Please double-check your details before completing shipment.

Have a question we didn't answer here? Reach out to our team and we'll get back to you as soon as we can!

CONTACT CUSTOMER CARE:

Email: support@creationsbylamagg.com